In This Article. Qualifying for a Refund. Step-by-Step: Cancelling a Groupon. Returning Groupon Goods. Trading In Your Groupon. Don't select View Voucher or you won't be able to cancel your Groupon. You receive a notification when your order has been successfully canceled. Returns don't qualify for a refund if they're missing the Groupon Label. It can take up to 10 business days for the refund to reflect in your account. Was this page helpful? Thanks for letting us know!
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There is no phone number listed for groupon so I tried live chat and it said there were no operators available. I tried the corporate number and it's been disconnected. Wow, groupon must be part of the witness protection program.
I will just contact my credit card company and let them deal with it. I will never buy from them again. I returned a pkg two weeks ago and have not gotten a refund in my bank account yet! Can you tell me why? Thanks, Jan Turley. The TechComm A floor vacuum cleaning and mop robot is not what I suspected it to be. It gets hung up on furniture and cords and needs constant supervision.
It also gets hung up under cabinets. It runs too long and cleans the same places over and over again while leaving other places untouched. Not worth the money. It has been hard to find a return on the computer that I feel like they want to discourage one from returning.
I ordered a phone cover in Nov. I sent it back as stated. I have a return label and I checked it out today Jan. Still have not received a replacement or refund.
Have not been able to find a number to call. It is very frustrating and will probably not do business with them again. I posted an honest review on her Facebook and at at night while I am asleep she called me berating me about my review.
I now have 6 that have fallen out of the extensions. I was so not impressed. I also did not appreciate the unprofessional call at at night berating me, telling me this her livelihood and how could I write such a reply.
And then asked me to come back in. No, thank you. Angela The material was to stiff. I bought 3 ultrasonic honey comb deffuses from you gave them as Christmas gifts. I would like a replacement or refund. I've never had a problem with anything i bought.
So let me know what to do. I know how your refund works but these were Christmas gifts. Very interesting company. I ordered solar LED lights for my yard and received tool boxes instead. I contacted to find out about having the items exchanged for what I originally ordered but the policy is to return it or keep the wrong item.
I am guessing I will keep the tool boxes and give them away as presents and purchase two more sets of solar lights. I was totally confused trying to get this order through.
I called the wine Co and they were amazing. They had my order done in 3 minutes. This is beyond frustrating. I purchased akai headphones for a gift at Christmas they do not work how can I return them please. GroupOn will not refund your money.
No matter how much a refund is justified. The GroupOns I bought for a BumperDoc shop are not honored and I can not get credit toward any service because there is a new owner.
GroupOn would not refund my purchase price and would only give me credit toward new GroupOn purchases, but that credit expired in days. Say good-bye to your money if a business closes or is purchased by someone else after your GroupOns are bought. What an exhausting experience to cx my charge at Groupon when it turns out that service supplier doesn't come to my zip code.
I'm going to call my bank! I made a mistake and ordered the same cosmetic service twice. I need to return of of the the them! It has only been one day! I will never use Groupon again, and will tell family and friends. I never used a voucher, and sent emails for a week. Yet, no response. Never again I paid postage u lied said return labels were free But it was a lieShame stop hiding an face your people.
O will never order anything else from groupon. I think the prices were great but it was sad a company with this many customer can't return a package the so call return label won't print the return label i have changed my card number i was sent things I didn't order this is a sad sad company u can't face us. I really don't want anything else from u i don't like the way u do business.
I will never use a Groupon again. I booked a Carriage Ride in Dallas for the 16th of Dec. I wanted to cancel the 16th and use that payment for the 20th. I never could get thru to anyone to achieve that. I called the Carriage company and they told me to contact Groupon. I have never been thru so much for such a small thing to do. I just wanted my credit to go for the 20th carriage ride, not the 16th. In the past I have had a problem with Groupon.
I am not impressed with your company and how you do things. What Gives? Need receipt for returning an item I purchase, don't want to sign in or need a password have more problems with your company then any other. Email [email protected] yahoo. Life message sent emails tried call and nothing but recording. Last time I purchase anything from groupon. Also please take me off your mailing list. Guy Tardi. I need to print a mailing label put my printer will not do it please send my one for the iPhone 6 mophie that I ordered.
I am just about ready not to use groupon at all anymore because I cant talk to someone. I am having trouble going online to print an return label, n This is the most difficult process every to return an item. Will I be sent a label if not I need to get a call. Twice now groupon has ordered me an items I never requested.
I removed my c. I appreciate the 14 day window to return if needed. It is not always possible to envision all the things about the product. I ordered a new grey jumbo sofa style plush dog bed for my grandpuppy.
Sent to my daughters house. When it arrived she sent me a photo! Wrong dog bed!!! No phone for customer service anymore so I sent email. Took 5 days for first response and all the offered was a refund! I want what I ordered period. I've sent numerous emails but response seems computer generated not personal. Running out of the 14 day window please please someone help me. My family and i are huge Groupon people but this is crazy! I have been trying to contact groupon for 2 days , the line is always , yes always told to call back later.
I have tried 5 or 6 times today. I fill in all info each time , I have more to do than try to get my problem taken care of. I use groupon a lot,but I am not going to do business with a company unless I can get this solved soon. I ordered an item and they sent me a cardboard paper in my package without the item I ordered.
I've tried contacting them several times with no response. Does anyone have a solution on how to contact Groupon or get your money back? I am very very disappointed after ordering from them many times. I am unable to print a return shipping label for my last purchase. Very very frustrated. The purchase was for men's side zip carlos boots. They are not wide enough for my husband. Please expedite a resolution to this problem. I need a return label also.
Bounces me all over but what I want. Cannot find return label. This place is unbelievable. Will never use again. I could not find the return labels. The site needs to be more friendly.
I have no recollection and never received anything, but was charged to my credit card. Harold Rohrbach. Hi I have ordered items over 2 weeks ago and they still not arrived how do I get a refund. I purchased a cranial sacral massage from Belle View Massage. Extremely disappointed. Waste of time and money. Do I have any recourse?? Purchased an Obama tee an it had six little holes that went from from through back of shirt.
I purchased an ergonomic office chair and I want to return it. Having trouble finding out how to accomplish this return.
Help Please. I pitched a laptop from you, no problem with delivery etc but my husband chose it and unfortunately because he is partially blind did not notice the size of the screen which is 10 inches far too small so I need to return it. This is now the problem I am finding it so hard to even get on you site, can you help. I need to get a refund on items I just got in. I need refund mailing label to send passage back. I did what was on the letter and cannot get the label.
This comforter is not what I expected. I do not care for the fleece on the comforter. Groupon only credit ed This additional credit for both items should be back on my acct. ASAP I shouldn't have to go through all this. The phone I taught it was that's not the one that I was looking for. I have not stopped emailing next to these items, " like Please?
I'm still waiting for my things" I purchased a refurbished HP BAx When you slide it in the slot, it runs for a second and stops. The keys freeze when I am playing games like Candy Crush and other games that are similar to Candy Crush. I am very disappointed and am requesting a refund. Thank you very much. Sincerely, Carolyn B Gaymon. Since groupon does not handle the returns for their 3rd party seller it's an awful situation for the consumer.
My son bought a cell phone that would not work. He tried tech support for the phone provider and he's messaging still would not work. After a week or so working on the phone he contacted the seller to return it. Seller response with fix that did not work. They are only delaying the 30 days return policy so we canot return the product.
I would highly desuade people from buying from Groupon. I use to purchase a lot of items from Groupon but will definitely bringing my business somewhere else after this experience. Are you kidding me? It's so easy to receive your order, but it's hell to send it back for what ever the reason is. I tried purchase the ticket but twice get error. After few time from my card been withdaw two transactions. After call to support I get refuse of refund and now is it not ticket and no money.
It is scame for my opinion. The Item I received was not what I expected. For one it was way too long for my height and the material was not what I envisioned. It looks more like polyester. I guess I was expecting more of a strong wind breaker type of material. I received a 84 piece cookware package today as I ordered. When I opened the package a handle on one the pots was broken. I need to return the order and get a refund. What steps do I have to do in order to return items and get a refund?
I can't seen to get through to get a return label. I ordered 1 sock puller and got 3. I need to return the other 2 and get my money refunded.
Thank you for your time. This company is the worst!!! Never using them again purshased tickets to dream girls they have charged me for 4 tickets when I wanted 2. There was a problem online and it was having difficulty processing my transaction next think I've been charged twice. Spoke to customer service they won't refund the 2nd transaction and are no help what's so ever terrible customer service. I mistakenly ordered 2 years of New York magazine. Thought I was ordered the New Yorker. Please refund asap.
Purchases a renewal for Sam's Club through Groupon. The redemption code doesn't work. After a week of failed attempts to get Groupon to help, I still didn't get it. How do they get away with this stuff???? And not have a customer service number to deal with it??? I went to Full Circle Tavern they wouldn't honor my groupon stated to get a refund there was a note on there door as well about not taking groupon.
I just want a refund or a groupon buck for this voucher, Keep in mind I went before my groupon expired. Their number for customer support is disconnected and now it's impossible to get a refund on two different groups that were purchased and marked redeemed when they hadn't been!!! I'm going to be an EX-Groupon fan, if they don't get their act together!!!
Contact me NOW!!! Returning an item listed on Groupon is nearly impossible!!! I ordered a car seat for a pet. It is cheaply made and I want to return it but all I get is a "run-around". I didn't think Groupon was so unreliable. This is my last purchase from them. Recently purchased groupon. But there was o barcode on it and manager at restaurant said they had to have barcode.
Would someone let me hear from you about this. Very hard and complicated to do a return. So easy to order and spend money but when its time to return it's almost as if Groupon wants you to get so frustrated that you give up on returning the item.
At this point don't think I will use Groupon again. I placed an oden for Lg portable air conditioning from Groupon but that do work. How I can return that to you. Need to return an item cause it is to big!! You should make returns as easy as whrn you buy the item. Can I please get a refund for one thanks Lisa. Geyna Gayne. I placed 3 orders and received three orders. All i get is Return Policy not actul return procedures. There is no way of contacting you. Yet when we order I get all kinds of contacs.
I need help before my pass due date of Refunding my items!!!! I need to return the order of the mesh band I received. Does not stay on watch. I have ordered another band from you as of today, Very fraustrated at this point. All your phone lines are not in service so cant communicate that way either. I am very reluctant to keep ordering further on. Would appreciate communicating with a person. Trying to get a refund because it is not clear that u have to have a computer to order 30by40 blanket on printerpix.
I am trying to get a refund for a coupon that is no longer valid. I purchased an iphone 6 from Groupon and received it on did not need it and returned it unopened the next day. Please credit my achy Nowhere did it mention that it was an overcharge for seniors.
Didn't use the groupon. Tried returning to theater was told had to go to groupon. Groupon stated I didn't return it fast enough.
I am out the money. Be very careful what you get from groupon. I ust want my mattress protector replaced. I would like to know what that Item is? The Groupon I look forward to hearing from you right away.. Thanks, Vivian Rousey. I was at work and didn't get to put my debit card that I was going to use, so I am requesting asap. My coupon Cindy Barnes Please reply and let me know if I have to provide my account information. I ordered a dunken donut egift card for my granddaughter today and she never receivedit.
Who do i contact. I bought 2 separate deals for 2 lunches each at two sisters in Jackson ms. But restaurant has closed. How do I get my money back? Tried Forgot Password.. I was told they no longer take Groupons and I would have to pay.
When WE were there. Ordered a pair of rain boots in black with white polka dots in a size 9. That's more than what I paid for the boots. How can I get them back to you with no cost to me or is Groupon different. I don't even have a label and they won't accept it without one. This is my first experience with purchasing from Groupon as far as having it sent to my home. I'm Disappointed! I purchased laser treatments and have tried for several months to schedule an appointment with no success. I have left voicemails and no response.
I think the business is closed and want a refund. I have no idea where to turn to get help. Groupon are just as bad with their customer service. They dont listen and irgnore what you are saying. They put the wrong address on to the delivery i dont even know how they could get it completely wrong. I asked them to change it and would. They dont have to work if they can get rid of you. I rang Australian Post to change it but they advised me only the sender can change it and advise it can be done.
Groupon found this to hard for them so they advised me to wait 7 days. Worst service I have dealt with. This was the screen shot I luckily took once my order went through. I later went in my newly created Groupon acct to show my friend what I order and that is when I noticed the 2 separate orders. My order due to a glitch in your website was doubled.
I contacted your customer support team and they told me there is nothing they could do to stop the second order. I advised them that it was an error on your end and I didn't make 2 orders.
I made a Better Business Bureau complaint and I can see that I was not the only one that made a complaint regarding the functionality of your website and lack of customer support; Instead of taking ownership you shrug your shoulder and tell the customer to deal with it. My next step is to post this on social media so people are aware that you hold your customer responsible even though it is a system error on your part that cause the second order to appear.
Please take ownership and cancel the second order that appeared in error. S Aman Johal. I am having difficulties returning a dress to u web page now showing return address or the sending code alsu the dress I really wanted was late coming so missed the wedding hen it came it as just the material to make the dress my self then another dress arrived and I am sure I didn't order it now I have to dresses and cant send them back very unhappy customer.
After reading through comments, apparently there is a common issue with transaction error messages and being charged without notification. I also got error message when purchasing show tickets, so made second purchase that was redeemed without knowing first purchase went through. Groupon must be making quite a bit of revenue through double charges. I was denied refund for first purchase, though it is clear I was unaware of transaction.
I was trying to order ruff riders tickets in credit card ending in it kept telling me an error occurred do I logged out live chated to find out how to add another credit card do I did ordered 2 more tickets to find out there were 3 tickets purchased with c.
Need to exchange for correct size. Incorrect was sent. Need medium. Have tried to get the supposed free shipping label. Cannot get to "Return" to print the prepaid label. What is the problem?
While I've enjoyed some of the products, this inability to contact no phone and poor electronic service is not acceptable. You have my money. Let us take care of this honorably or will it be necessary for all of us to bring this poor service to the attention of the Better Business Bureau?
Thank you. Shipment thanks. I just noticed this on my account someone used my credit card information without my consent I'm highly upset and definitely want my money back because I did not authorize this transaction at all. I've been a member since , never any problems until lately.
I have a Groupon where the business no longer exits, I've made several attempts to reach some one but to no avail. Think it's obvious they no longer want my business.. I'M OUT I've been having a very hard time contacting customer service. I am hoping that if my product has a limited time for return that Groupon will consider that.
Ordered tickets online for a show. Got an error message the order did not go through. Tried again and the order when through.
However, 10 minutes later, I the first order went through. However, Groupon said they will not refund the first order even if it is an error. Poor customer service.
Need to look at their refund policy when their system creates an error. This purchase was made on the groupon app.
Perhaps an issue with their app. I bought a bluetooth. Worked good for ther first 15 days. Tried to get a refund, but made it almost impossible. Ordered size Sent sized Would like to know will I be getting a "return label" tonight or whenever?
I want my refund, and they want give it to me. I drove to the massage place and it's looks to be closed I've told them that. Any idea what I should do. Groupon has the easiest and most honest return policy of anywhere.
I love shopping for the deals. I bought a massage and contacted the company 3 times to book an appt. Groupon tried twice, still nothing. Groupon won't give me a refund even though the company has failed to provide me with a service I have paid for. The first thing I bought was a food product and a good deal.
The second was an electrical item which didn't do the job. They offered a refund but to this day I am still unsure whether they really credited the money. They said they would do but never confirmed.
Terrible as I had to chase them up many times to get it sorted. I bought tickets for a show through Groupon and then I saw my bank statement and they had charged me twice for the same show. They've asked me to send some info. However, it's been a few weeks now and I haven't received anything back. Get it together Groupon! Groupon is a Fraud! MyGroupon has been prompt about my refunds but two items were ignored. But the one I have been more or less ignored about except expiration date extensions were offered.
That is a nice gesture but the establishment is not closed but everything was vacated before the expiration of the MyGroupon. This is my sixth contact-hopefully some return contact will happen. Tried to redeemed Groupon: GPN5Set3af2s a lot of time would not let me get one spoon that the groupon was for! It was trying to update to full Spoon and Forks more than what I wanted.
I have used Groupon several times and never had a problem. Untillllll now, I purchased a photo booth and when I called them they could not accommodate my date. I call groupon to let them know whats going on they say no refund its over 3 days, they will give me a groupon credit.
I explain that I have called all the companies on their site and they don't have the day or its going to cost more. If you purchase a voucher using Groupon Getaways and the merchant providing it is unable to book you in on any of the available dates, contact customer service before the book-by date and they will refund your purchase.
Depending on what those are, you may be able to cancel the booking yourself, or may need to get in touch with customer service to do so. You also may or may not be entitled to a refund.
If you buy tickets to a live event using GrouponLive , you may be able to cancel your order for a full refund until midnight on the day of purchase. You can also get a refund if the event is cancelled or rescheduled. If the event is cancelled and not rescheduled, you will automatically get a refund. This includes particular performers withdrawing or being replaced, or the order of acts being altered. For the purposes of requesting a refund, these do not count as rescheduling.
However, there are certain extreme circumstances in which Groupon may be willing to help you out. These include:. They will work with you to either get you a refund or offer you sufficient compensation in another form. Depending on what you bought, follow the instructions in the corresponding section below. If you buy a Groupon voucher for a local business or a getaway, you can cancel it yourself within one day of buying it for a full refund. Or, if it has been less than three days since you bought the voucher, you can ask customer service for a refund.
You can get it for Android devices here , or iOS devices here.
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